Privacy Policy

Acleno provides hotel booking and reservation services in Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information. We aim to handle information in a careful and transparent manner that supports our services while respecting individual expectations. Our practices are intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect may include contact details (such as name, email address, and telephone number), booking preferences, travel dates, destination interests, and payment references. When arranging tailored itineraries, we may also note accessibility needs, dietary considerations, or accommodation preferences you choose to share with us. We collect information directly from you through our website, by phone, by email, and through vendors assisting with reservations.

We use this information to organise and manage itineraries, arrange accommodation and transport, facilitate payments through trusted providers, communicate service updates, and improve how our website and operations function. Where we collaborate with external suppliers (for example, hotels, tour operators, or transfer companies), we may disclose relevant booking information so that these services can be fulfilled appropriately. We seek to share only what is necessary for each arrangement.

Data security measures include access controls, staff training, and reasonable technical safeguards to reduce the risk of unauthorised access or alteration. While *** method can be entirely immune from risk, we regularly review our approaches and work with reputable partners. If we become aware of a data incident that is likely to result in serious harm, we will assess the situation and act in line with applicable guidance, including communications where appropriate.

Some suppliers are located outside Australia. When international disclosure is required to deliver your hotel stay, we take steps designed to support a comparable level of protection and to ensure recipients handle information for the agreed purpose. We encourage you to review the privacy notices of hotels, airlines, and activity providers connected with your travel.

You may request access to personal information we hold about you and ask for corrections if details are incomplete or inaccurate. To make a request, contact our privacy contact listed below. We may ask for identification and, where permitted, a reasonable administrative fee for copies. We aim to respond within a reasonable timeframe. If we decline a request in circumstances allowed by law, we will provide the reasons and outline available options.

Our website may include links to pages that describe booking conditions or partner offerings. These links are provided for convenience. When you follow a link to another party’s site, their privacy practices will apply. We recommend reviewing their policies to understand how your data will be handled in those contexts.

We retain personal information for as long as needed to support bookings, resolve inquiries, meet legal obligations, and maintain business records. Retention periods may vary depending on the nature of the information and regulatory requirements. When information is *** longer required, we take steps to de-identify or securely destroy it.

If you have questions or feedback regarding this Policy, or if you wish to exercise your rights, please contact: Acleno Privacy Officer, Unit 12, 27 Collins Street, Melbourne VIC 3000, Australia, telephone +61439751286, email acleno@hotmail.com. We will review your correspondence and respond as soon as practicable. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance about further steps.

We may update this Policy from time to time to reflect changes in our services, partners, or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our services after an update indicates that you have taken note of the changes.