Legal & Compliance — Acleno
Information about our terms of service, hotel booking conditions, privacy commitments under the Australian Privacy Act, consumer rights and how to make a complaint. Based in Melbourne, serving guests across Australia.
Corporate & regulatory details
- Acleno Hotels Pty Ltd
- ABN: 90 371 915 012
- Registered: Unit 12, 27 Collins Street, Melbourne VIC 3000
- Support hours: 08:00–20:00 AEST
We comply with applicable Australian consumer law, the Privacy Act 1988 (Cth) and associated regulations. For specific statutory information, see sections below.
Privacy, personal data & cookies
How we collect, use and disclose personal information, retention periods, cross-border transfers and your rights under Australian law.
Data Protection Officer
You may direct privacy enquiries, data access requests or complaints to the above contact. For unresolved matters, you can contact the Office of the Australian Information Commissioner (OAIC).
Consumer Rights, Refunds & Bookings
Bookings are subject to supplier terms and Australian Consumer Law. Refunds, cancellations and changes depend on the product booked and relevant supplier policies; we act as agent unless otherwise stated.
| Scenario | Typical Outcome | Action |
|---|---|---|
| Supplier cancellation | Full refund or rebooking | Contact support; we seek supplier remedies |
| Customer change of mind | Subject to fees; varies by supplier | Request change; fees may apply |
| Travel disruption | Assistance to rebook; additional costs may apply | Contact us immediately on +61439751286 |
Key notices
- Prices may change before booking confirmation.
- We are not responsible for third-party supplier insolvency.
- Travel insurance is strongly recommended.
Legal disclaimers & limitation of liability
To the extent permitted by law, Acleno's liability for loss or damage arising from services is limited. Nothing in these terms is intended to exclude or limit rights under the Competition and Consumer Act 2010 (Cth) or other non-excludable statutory rights.
For legal correspondence, send a written notice to our registered address. Notices will be handled in accordance with applicable law.
Request personal data / Raise a legal enquiry
Use the form to request access, correction, deletion, or to lodge a formal legal or privacy enquiry. We will acknowledge and respond in accordance with Australian legal timelines.
Complaints & regulatory contacts
If you are not satisfied with our response, you may contact:
- Office of the Australian Information Commissioner (OAIC): oaic.gov.au
- Australian Competition & Consumer Commission (ACCC): accc.gov.au
- Email support: acleno@hotmail.com
- Phone: +61439751286